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Your right to cancel and Cancellation form

Right of withdrawal

You have the right to cancel this contract within fourteen calendar days without giving any reasons.

The cancellation period is fourteen calendar days from the day on which you or a third party named by you who is not the carrier took possession of the goods or the last partial goods.

In order to exercise your right of withdrawal, you must contact us (Goethe online shop of the Goethe University Frankfurt represented by

Alexander Pachmann
Im Stockborn 11
63505 Langenselbold
Phone: +49 (0)1573 9625311
e-mail: ap@goethe-campusshop.de

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, excluding delivery costs  and for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have, to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen calendar days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen days period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics, and functionality of the goods.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

General information

  1. Please avoid damage and contamination of the goods. If possible, please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
  2. Do not send the goods back to us carriage paid.
  3. Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

 Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)


Goethe Online-Shop der Goethe-Universität Frankfurt
Alexander Pachmann
Im Stockborn 11
63505 Langenselbold
Phone: +49 (0)1573 9625311

E-Mail: ap@goethe-campusshop.de